Frequently Asked Questions


What Shipping Methods are available? When should I expect my order to be delivered?

How do I track my order?

When will my tracking information appear?

I have not received my Order Confirmation yet. What should I do?

I emailed your Customer Service team. When should I expect a response?

Why is my shipment status unchanged?

Product Questions

Will the straps through my armpits rub me raw? It seems weird...

 Is it easy to grab the bottle? How about put it back in?

What makes your packs different? 

Where are your packs made?

Do you have somewhere to hold my phone? 

The excess straps flop around and are driving me crazy. What do I do with them?

Is there a place to put my keys?

What's the V shaped feature at the bottom of the Single Barrel with the oval holes in it?

I have a large chest, will your packs work for me? 

I'm petite, will your pack fit me? 

I'm built tough, will your pack fit me? 

I'm far from scrawny, will your pack fit me? 

Return Policy

Do you offer returns?