Orange Mud SA is an exclusive distributor for Orange Mud products in South Africa.
Please address all correspondence to us at the following address:
Ballistic Bike Trading (Orange Mud SA)
Address: Kimbult Industrial Park, Unit 3C, Zeiss Road, Honeydew, JHB
Contact number: +27 (0) 11 023 4478
We stand firmly behind all product sales. Should you have a problem at any time don't hesitate to reach out. Manufacturing defect? Let us know, we'll replace it for the lifetime of the product. Did you forget it on the bumper when leaving the trail head and now after miles down the road your pack looks like swiss cheese? That sucks. No worries, everyone does it, even famous people like Chevy Chase leave things attached to bumpers that don’t make out so well. Even for things like this, let’s call it the “crap happens” policy, let us know and we’ll replace it for a fair charge. If the gear isn't performing to your expectation contact us and we'll replace it, refund, or repair it. Keep in mind some returns may require discretion.
We love our packs, hopefully you do too. To keep them clean we suggest using a mild soap and a damp cloth to clean the inside and out of the pack. Using detergents or solvents will ruin your pack. Please air dry the packs, all compartments open, after cleaning. Using your dryer will harm the fancy coatings on the material.
Thanks from the Orange Mud team!